Terms and Conditions MAE88 — User Guide Complete

In this document, the following terms carry the meanings stated below, unless the context requires otherwise:

• "mae88" / "Platform" — refers to the mae88.org website, the MAE88 mobile app, and all related services operated by the company.
• "Member" / "User" / "You" — refers to any individual who registers an account or uses MAE88's services.
• "Account" — refers to the personal profile registered by a user on the MAE88 platform.
• "Balance" — refers to the total amount of funds in a user's account at any given time, including cash balance and bonus credits.
• "Bonus" — refers to any credits, free money, free spins, or other incentives granted by MAE88 to members.
• "KYC" (Know Your Customer) — refers to the identity verification process required by MAE88 to comply with regulatory and compliance requirements.
• "RNG" (Random Number Generator) — refers to the random number generator system used in games to ensure fairness and transparency.

These terms apply to all mae88 platform users regardless of geographic location, device used, or method of access. The scope of this agreement covers all activities on the platform, including betting, financial transactions, customer support communications, and use of the promotions program.

To register and use mae88's services, you must meet the following eligibility requirements without exception:

• Age Requirement: You must be at least 18 years of age at the time of registration. mae88 does not permit access or registration to underage individuals under any circumstances.
• One Account Per Individual: Each individual is permitted to hold only one mae88 account. Registering more than one account — whether using a different name, email address, phone number, or device — is strictly prohibited.
• Accurate Information: All information provided during registration must be accurate, complete, and up to date. mae88 reserves the right to request supporting documentation to verify the information provided.
• Identity Verification (KYC): mae88 reserves the right to request identity verification at any time, especially before processing the first withdrawal or when unusual activity is detected. Documents that may be requested include a national ID, passport, or bank statement.
• Legal Eligibility: You are responsible for ensuring that your use of mae88 services complies with the laws applicable in your jurisdiction.

Mae88 reserves the right to reject any registration application without providing a reason. Registrations using false information, another person's identity, or fraudulent means will be immediately cancelled and any associated balance may be forfeited.

You are fully responsible for all activities that occur within your mae88 account. The following are important guidelines regarding account usage and security:

• Password Confidentiality: You must keep your account password confidential and must not disclose it to any party, including mae88 staff. mae88 will never request your password through any communication channel.
• Account Sharing Prohibition: Your mae88 account is for the personal use of the registered owner only. Sharing, lending, or allowing others to access your account is strictly prohibited.
• Device Security: Ensure that the device you use to access mae88 is protected with up-to-date security software. mae88 is not liable for any losses resulting from the use of an unsecured device.
• Reporting Suspicious Activity: If you discover that your account has been accessed without authorisation or suspect any unauthorised activity, contact mae88 customer support immediately via Live Chat or email at [email protected].
• Inactive Account: Accounts showing no login or transaction activity for 12 consecutive months will be considered inactive. mae88 reserves the right to impose an inactive account management fee or close the account following written notice.

Mae88 uses 256-bit SSL encryption to protect all data communications between the platform and your device. However, the security of your password and login credentials remains solely the responsibility of the user.

Mae88 supports a variety of popular payment methods in Malaysia to facilitate your deposit and withdrawal transactions. All financial transactions on this platform are subject to the following policies:

• Payment Method Verification: All withdrawals will be processed to the same payment method used for the deposit. This is a standard security measure to prevent money laundering.
• First Withdrawal: Your first withdrawal may require full KYC verification before it is processed. This is a standard procedure to ensure the security of your account.
• Bonus Funds: Bonus funds cannot be withdrawn directly. They must first be played through in accordance with the specified wagering requirements before any associated winnings can be withdrawn.
• Third-Party Deposits: mae88 does not accept deposits from bank accounts or digital wallets not registered under the verified member's name. Any third-party deposits will be returned.
• Daily Withdrawal Limit: The daily withdrawal limit varies according to a member's VIP tier. Current limit details can be viewed in your account settings.

Mae88 offers a wide range of attractive bonuses and promotions for new and existing members. All bonuses are subject to specific terms and conditions stated alongside each offer. General terms applicable to all bonuses are as follows:

• Wagering Requirement: Each bonus has a wagering requirement that must be met before any associated winnings can be withdrawn. These requirements are clearly stated in the terms of each promotion.
• Validity Period: All bonuses have a limited validity period. Bonuses not used within the specified timeframe will expire automatically and cannot be reinstated.
• One Bonus Per Promotion: Each promotion may only be claimed once per member, unless otherwise stated in the promotion's terms.
• Bonus Abuse Prohibition: Any attempt to exploit the bonus system, including registering multiple accounts, using systematic wagering strategies to meet bonus requirements, or colluding with other players to manipulate promotions, is strictly prohibited.
• Right of Cancellation: mae88 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice if required.
• VIP Program: mae88 VIP program members enjoy additional benefits including personalised bonuses, higher withdrawal limits, and a dedicated personal account manager. Full VIP program terms can be reviewed on the mae88 VIP.

Mae88 reserves the right to withhold withdrawals and investigate any activity suspected of involving bonus abuse. If abuse is proven, the bonus and any associated wins will be voided and the account may be closed.

Game integrity is mae88's highest priority. The platform uses independently audited RNG technology to ensure every game outcome is random and fair. The following rules must be observed by all members when using mae88 games:

• Bot Usage Prohibition: The use of any automated software, bots, scripts, or third-party tools to play games is strictly prohibited and may result in permanent account closure.
• Bug Exploitation Prohibition: If you discover any bugs or technical vulnerabilities on the platform, you must report them to the mae88 support team and must not exploit them for personal gain.
• Final Results: All game results on mae88 are final and cannot be disputed, unless there is clear evidence of a technical failure verifiable by the mae88 technical team.
• Technical Failure: In the event of a technical disruption or system failure during a game session, mae88 reserves the right to void the affected rounds and return the bets to the member's account.
• Respectful Communication: All interactions on the mae88 platform — including with other players and the support team — must be conducted with courtesy and respect. The use of offensive language, threats, or harassment is strictly prohibited.

Mae88 is committed to protecting the privacy and security of your personal data. All data is collected, processed, and stored in accordance with the mae88 Privacy Policy, which can be reviewed in full on the Privacy Policy. In summary:

• Data Collection: mae88 only collects data necessary to provide services, process transactions, and comply with legal requirements.
• Data Usage: Your data is used to manage your account, process payments, improve our services, and comply with legal and regulatory requirements.
• Data Encryption: All sensitive data is encrypted using industry-standard 256-bit SSL technology during transmission and storage.
• Data Sharing: mae88 does not sell or rent your personal data to third parties for marketing purposes without your consent.
• User Rights: You have the right to request access to, correction of, or deletion of your personal data by contacting the mae88 support team.

Mae88 strives to provide the best and most reliable service. However, there are limitations of liability that all users must understand:

• Service Availability: mae88 does not guarantee that the platform will always be available without interruption. Scheduled maintenance and system updates may cause temporary downtime, which will be communicated in advance where possible.
• Voided Wins: mae88 is not liable for any voided wins resulting from technical disruptions, user internet connection failures, or factors beyond the platform's control.
• Third-Party Content: mae88 is not responsible for the content, accuracy, or availability of games supplied by third-party providers, even when accessed through the mae88 platform.
• Financial Results: All betting and financial decisions made by users are at their own risk. mae88 does not guarantee winnings to any member.

Mae88 cares about the well-being of its members. We believe that entertainment should remain enjoyable and within your control. The platform provides a range of responsible gaming tools to help you play responsibly:

• Daily / Weekly / Monthly Deposit Limits: You may set deposit limits to control the amount deposited within a given period.
• Wagering Limit: Set a maximum betting limit per game session to keep your spending in check.
• Temporary Break (Time-Out): An option to temporarily suspend access to your account for 24 hours, 7 days, or 30 days if you feel you need a break.
• Self-Exclusion: An option to permanently self-exclude from the mae88 platform, or for an extended period, for those who feel that gambling is negatively impacting their lives.
• Help Resources: mae88 provides information and links to gambling addiction support organisations that can be contacted by those who need assistance.

For complete information on the responsible gaming tools and resources available, please visit the Responsible Gaming us.

Mae88 reserves the right to suspend or close any user account for the following reasons:

• Violating any of the terms stated in this document.
• Providing false or misleading information during registration or the KYC process.
• Suspected fraud, money laundering, or other illegal activity.
• Use of bots, automated software, or game manipulation tools.
• Systematic abuse of the bonus or promotion system.
• Rude or threatening behaviour directed at support staff or other users.
• Account closure requested by the user themselves.

If an account is closed due to a breach of terms, mae88 reserves the right to forfeit any bonus balances and winnings associated with the violating activity. Legitimate cash balances will be returned once the investigation is complete and all KYC requirements have been satisfied.

Users who wish to voluntarily close their account may do so by contacting the mae88 support team. All valid cash balances will be processed for withdrawal after identity verification.

These Terms and Conditions are governed by applicable law. Any dispute arising from the use of the mae88 platform that cannot be resolved through amicable negotiation will be referred to the dispute resolution mechanism designated by the relevant regulatory authority.

Mae88 is committed to resolving all complaints in a fair and transparent manner. If you have a complaint or enquiry regarding these Terms and Conditions, please contact our support team via 24/7 Live Chat or email [email protected] and we will endeavour to resolve it within 3 working days.

• Language of Agreement: This document is provided in Bahasa Melayu as the official language. In the event of any discrepancy between a translated version and the original Bahasa Melayu version, the Bahasa Melayu version shall prevail.
• Severability: If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be severed while the remainder continues in full force and effect.
• Entire Agreement: These Terms and Conditions, together with the Privacy Policy and promotion-specific terms, constitute the entire agreement between you and mae88 regarding the use of this platform.

Mae88 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time based on operational requirements, legal compliance, or service improvements. The amendment policy is as follows:

• Change Notice: Significant changes to the Terms and Conditions will be communicated to members via a notice on the platform's homepage or through their registered email at least 7 days before taking effect, unless immediate changes are required for legal or security reasons.
• Implied Acceptance: Continued use of the mae88 platform after changes to the terms take effect will be considered acceptance of the amended terms.
• Periodic Review: It is your responsibility to review this Terms and Conditions page periodically to ensure you are always aware of the latest applicable terms.
• Effective Date: The date of the latest update to these Terms and Conditions is displayed at the top of this document and at the bottom of this page.